BetterPlace · Workforce management · 2019–2020

Attendance that pays fairly, for a workforce that's never at a desk

BetterPlace builds workforce tools for India's frontline economy, delivery riders, security guards, facility staff. I redesigned attendance regularization so distributed workers get paid accurately for the days they actually work. Absenteeism fell 62%; the sales team drove 5X customer adoption on the back of it.

Role

Product Designer
User Researcher

Users

Frontline workers, supervisors
Site managers

Platform

Mobile app + web dashboard, serving 4M+ workers

The 60-second version

When attendance data is wrong, pay is wrong

The problem: for frontline workers, attendance is payroll. Workers move between sites on patchy connectivity; failed check-ins meant lost pay, and fixing the record was so painful that many workers simply absorbed the loss. The "absenteeism" in the data wasn't absenteeism in reality — and it was eroding trust between workers, employers, and the platform.

My role: end-to-end product designer across all three surfaces — the employer's dashboard, the employee's app, and the supervisor's app. Established BetterPlace's first design system along the way.

Decision 01

Make the record visible — workers see their attendance day-by-day, in plain language, on their own phone.

Decision 02

Make the fix trivial — regularization became a guided, few-tap request with clear status, instead of a form-filling ordeal.

Decision 03

Design for reality — a ₹6,000 Android phone, one bar of signal, a first-generation smartphone user. Selfie check-in and face-match verification, no paperwork.

−62%

absenteeism after the redesigned attendance experience shipped

customer adoption — the experience became a sales team asset

4M+

workers served by products built on the design system I established

The full walkthrough — dashboard, employee app, and supervisor app — is below.

Part 1 · Employer's Dashboard

The web dashboard for organisation admins

Where admins configure the system, add workers, assign them to sites, define metadata, manage rosters for shift planning, and handle leave approvals.

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Part 2 · Employee's App

Attendance marking app for frontline workers

Quick check-in with face detection, accurate tracking of working hours and overtime, and easy leave application tracking. Designed for first-generation smartphone users.